Founded in 1978, BBB AUTO LINE is the nation's oldest and most respected auto warranty dispute resolution program. Information about BBB AUTO LINE rules, procedures and
participating manufacturers is included on this site to help you understand the process.
BBB AUTO LINE proceedings are informal. In fact, most cases can be resolved through telephone discussions facilitated by BBB staff. Disputes not resolved by agreement may proceed to arbitration.
Arbitration is an informal hearing at which the consumer and manufacturer's representative present their views of a dispute to a neutral third party, the arbitrator, who will decide how the dispute will be resolved.
Click here to view video clips about the arbitration process.
For complete information about the program rules and procedures, click on the appropriate option below. If you have questions regarding information you have read on this page, please email us at
contactdr@council.bbb.orgIf you are interested in learning about becoming an arbitrator for the BBB AUTO LINE program, please
click here.